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Performance Management
Performance management is the process of setting goals, assessing progress, coaching and providing feedback to help associates meet their individual and company objectives.
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The touchpoint is the last opportunity to make changes to goals. Any development certifications or expenses should be finalized at this time for the upcoming budget season. Process: attach HR guide indicating best practice for performance management milestones & merit increase process.
Performance Management
Milestones
November - April
Annual Performance Management module
is open
July - September
Mid-year Touchpoint
is open
Key Information
The performance management cycle - When to address performance gaps
When an Associate does not:
Meet an agreed upon standard of performance.
Deliver results in a timely or professional manner.
Behave in a way that is consistent with our company values.
Training Resources
Training Resources
Performance Management Defined
The process of setting goals, assessing progress, coaching and providing feedback to help employees meet their individual and company objectives.
What you do
- Your day job (activities, Goals, Results)
- Goals and results you are responsible for
How you do it
- Actions you take to deliver on your goals (Competencies)
- Actions you take to deliver on your goals
Onboarding new associates
Plan, Assess, Provide Coaching and Feedback
Promotions/New Roles
Plan, Assess, Provide Coaching and Feedback
Annual Performance Reviews
Plan, Assess, Provide Coaching and Feedback, Rate and Reward
Coach
- An ongoing process focused on building an associate’s skills.
- Leader provides the associate with support, encouragement, and specific constructive feedback.
- Leader is continually on the lookout for positive coaching moments throughout the day.
Disciplinary Action
- This is a procedure that may include a verbal, written or final warning, a PIP (Personal Improvement Plan) - all of which could ultimately lead to termination.
- Leader uses this when a behaviour consistently does not comply with performance expectations, companypolicies, values, ethics or standards.